Quote from Alko:
Quote from BenInSweden:
Quote from Alko:
Quote from BenInSweden:
to add insult to injury, it's credit, so you can only use it for another SJ journey. Again, rather pointless for folk on here.
European legislation clearly states (article 17, number 2): 'The compensation shall be paid in money at the request of the passenger'.
Which you have to write and apply for unfortunately, and doesn't stipulate currency, so it's likely that they'll do an international transfer, which your bank will probably take a chunk out of. Either way, 50% of a rail fare refund won't cover much of a last minute flight booking. The only way to make the refund useful is if you plan to get to the airport at least 2 hours before, and the train delays you by over an hour into Stockholm C.
To quote the same document (article 17, number 3): 'The compensation of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps.'
That's on the supplier's end to restrict being able to take an admin fee, etc. out of the refund, they have no control over fees and commission that your bank charge you for accepting an international bank transaction.
e.g. SJ sends you 200SEK, your bank receives 200SEK, and converts it to say €21, and then your bank takes €5 for converting the money, you only get €16 (~147SEK), so bye bye 25+% of your refund. If they sent you the money in €, then the transaction is at the mercy of SJ's bank's exchange rate, and is then at risk of people saying they were not refunded the correct amount. I believe the only way they can refund you without being tripped up by that rule is just sending you the amount in SEK. It would be the same if they sent you 200SEK in the post (which would be unlikely), they cannot control the fees or commission of the Foreign Exchange you use to convert it to €.