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johannhowitzer
2016-07-17 02:28:38 pm
Viking it up
Hey, wanted to make people aware of this so staff and attendees can hopefully avoid this if the same hotel is used again... my debit card was charged $945 extra for the room, I'm currently communicating with the hotel and my bank to get this corrected.  My balance is negative as a result, thankfully this happened in the middle of the month rather than just before my rent is due.
Thread title:  
UraniumAnchor
2016-07-17 07:41:54 pm
Not a walrus
If you were expecting to split the room costs with other people double check with your roommates that they were charged the correct amount, it's very possible they didn't split the final bill up correctly.
Sir VG
2016-07-17 11:32:43 pm
Fucking Weeaboo
The best thing to do is to call the hotel directly. They'll be able to look over the bill and tell you what happened.

Also, pro-tip...never use a debit card at either hotels (at least at check-in) or gas stations because unlike grocery stores and such, they use estimate authorizations instead of being able to do exact amounts.
johannhowitzer
2016-07-17 11:34:50 pm
Viking it up
Yeah, next time I'm paying cash for sure, then there's no way for them to do this.
Sir VG
2016-07-17 11:38:01 pm
Fucking Weeaboo
Quote from johannhowitzer:
Yeah, next time I'm paying cash for sure, then there's no way for them to do this.


Depending on the hotel, they may not take cash at check-in. At some of the places I work at, they won't take at check-in, just at check-out.  Best thing to do is to use a credit card at check-in, then pay with a debit card (or cash, if they allow) at check-out.

Room splits are always a weird thing to deal with, and it's not done often. It's best to work with the hotel directly right now, but in the future, just talking with them at check-out prevents a lot of issues. Especially in weird instances like doing a 2, 3, or 4 way room split.
johannhowitzer
2016-07-18 12:16:54 pm
Viking it up
Also the hotel hung up on me when I called them back today.  Not disconnected, actually heard a clear handset-colliding-with-cradle noise.
johannhowitzer
2016-07-23 12:57:46 am
Viking it up
One week later, still no refund.  Starting to wonder if I'll have to take this to court.
honorableJay
2016-07-23 12:09:07 pm
The Dork Knight himself.
Have you heard from your roommates on how much they were charged?
Cool Matty
2016-07-23 12:22:49 pm
Crawlathon WR, get down on my level.
Quote from johannhowitzer:
One week later, still no refund.  Starting to wonder if I'll have to take this to court.


PM your name, and the names of the others supposed to be split with, and I will talk to them Monday.
johannhowitzer
2016-07-24 05:38:34 pm
Viking it up
I talked to a manager today and they said the money has been released, so tomorrow I will be checking with my bank, and if things still aren't resolved, checking back with the hotel, and possibly taking measures from there.
johannhowitzer
johannhowitzer
Edit history:
johannhowitzer: 2016-07-26 12:40:41 pm
2016-07-26 12:36:23 pm
Viking it up
Okay, I might be out of the deeper part of the woods finally.

I started the dispute process through my bank, and told the guy who reserved the room I stayed in; he called them, and found out the Hilton financial office SCREWED UP THE REFUND.  They debited his card but failed to credit my card.  So now they've told him it will be fixed by Friday.

This is what I get for sitting next to PJ during the marathon finale.  Bet their elevators no longer stop on the floor I stayed on.
johannhowitzer
2016-07-29 01:35:37 pm
Viking it up
The money has been refunded to my bank account today.