Weegee Time
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Seriously, focus on suggestions that actually increase money for donations please. Suggestions like about the prizes, random raffles, etc. are much more effective and useful than ones complaining about how your personal viewing experience wasn't as good as it could have been or how we ignored your comment in chat because we didn't have enough mods.
Well, to kind of spin this a bit, you're right, it doesn't matter very much how one single person's viewing experience went. There's no way to cater to everyone, and no matter what we do someone will always be able to find something to complain about. However, you can't stifle those complaints. What happens when a bunch of people all end up having the same issue? That means we've established a pattern, and we're the constant. We have to cater to the greatest common denominator. If a bunch of viewers' experiences are impacted in the same way, not only does it make us look bad, but it also makes them unhappy. Let's face it, an unhappy viewer is less likely to donate to or promote for our cause. Figuring out ways to improve the viewing experience ensures donations, and is just as important as finding other ways to get people to donate.
I think your idea for a suggestion box would be a good way to get feedback from our donaters. I see the average viewer as being more likely to fill that out than register for some forums. We could also leverage social networking to try and get some opinions.